← Back to Create Website App

Refund & Cancellation Policy

Create Website App (createwebsite.app) — a brand of Zauca Consultancy Services. Last updated: 20 July 2026.

This policy explains when and how you can cancel and request a refund for purchases made through Create Website App. By making a purchase you agree to this policy. Payments are collected by Zauca Consultancy Services, and approved refunds are issued by Zauca Consultancy Services to your original payment method.

1. What you are paying for

A paid order may include: (a) the website publishing/"go live" fee, (b) a domain name, (c) business email accounts, and (d) optional add-ons such as extra pages. Refund eligibility differs by item, as below.

2. Website publishing / service fee

• Before activation: if your site has been paid for but not yet activated/published, you may request a full refund of the service fee within 7 days of payment.
• Technical failure: if we are unable to deliver the service due to a technical fault on our side, you are entitled to a full refund of the service fee.
• After activation: once your website has been published and delivered, the service fee is generally non-refundable, as the digital service has been provided. We may offer a partial refund at our discretion for genuine issues.

3. Domain names & email

Domain registrations and email accounts are purchased from third-party providers (e.g. GoDaddy) and are registered in your interest immediately. These are non-refundable once registered, in line with the provider's and ICANN's policies, even if the rest of the order is refunded.

4. Purchases through the Android app (Google Play)

Purchases made inside the Android app are processed by Google Play and are also subject to Google Play's refund policy. You may request a refund through Google Play, and you can contact us in parallel so we can assist.

5. How to request a refund or cancel

1. Email Support from your account email with the subject "Refund request".
2. Include your business name and the approximate date/amount of payment.
3. We will review and respond within 3–5 business days.
4. Approved refunds are returned to your original payment method within 5–10 business days (bank/processor timelines may vary).

6. Chargebacks

Please contact us first so we can resolve any issue quickly. Raising a chargeback without contacting us may delay resolution.